Friday, December 8, 2023

Mounted: Ring Doorbell Not Ringing


Recently, we’ve obtained plenty of queries from Ring doorbell customers who’re going through connectivity/ringing points with their doorbell chimes. In the event you’re going through comparable points along with your chime (be it Ring’s personal product or another model) and Ring’s Video Doorbell – you’ve come to the correct place.

Our Ring troubleshooting article contains two sections on your comfort: customers with a mechanical chime and customers with a Ring chime. All you want to do is choose the correct choice and observe the problem-solving steps.

Choice 1: In case your Ring doorbell is wired into your previous mechanical chime

Because the heading suggests, this part will comprise troubleshooting steps for customers with a Ring doorbell and a mechanical chime by one other model. 

In the event you’re not sure whether or not your present chime is mechanical or in any other case, you possibly can inform the distinction by the sound your chime makes. Mechanical chimes come outfitted with a bodily bell and make the usual “ding-dong” sound.

1. Is your chime suitable?

The standard offender for connectivity issues between the Video Doorbell Professional and mechanical chimes is incompatibility. 

The Video Doorbell Professional will solely work with a suitable doorbell and a Ring transformer or adapter with the next specs:

40VA max

16-24 VAC

50/60Hz (make sure to not buy any backyard lighting or halogen transformers)

You’ll be able to go to the hyperlink right here to find whether or not your previous chime is suitable with the Video Doorbell Professional. If it isn’t suitable, you will have the choice to buy a suitable mechanical chime or a Ring chime.

2. Test the module set up

The Ring Professional Energy Equipment makes positive the Video Doorbell Professional will get sufficient energy to run correctly. The package comes together with the Doorbell Professional. If there’s an issue with the wiring or set up of the Energy Equipment, it might have an effect on how your Ring doorbell controls the chime. 

You’ll be able to click on on this hyperlink to determine the proper process of putting in (and wiring) the Professional Energy Equipment, or should you’re not snug with attaching/detaching wires, it’s best to seek the advice of an electrician. 

3. Test the Ring app configuration

One other attainable cause behind your chime malfunction may very well be disabled settings throughout the Ring smartphone app.

To show the settings again to regular:

  1. Open the Ring app in your smartphone and entry the “Settings” choice.
  2. When you’re on the settings web page, choose the extra settings choice marked “Machine Settings.”
  3. From Machine Settings, you want to select the “Basic Settings” choice and transfer on to the “Doorbell Chime Sort” choice.
  4. Be sure that you select “Mechanical” from the drop-down menu and that the “Ring My In-home Doorbell” choice is on (push the slider to the correct).
  5. Exit the app and check out utilizing the doorbell once more to see if the issue is resolved.

Alternate Methodology:

Some customers could discover that their app is designed a bit of in a different way relying on their mannequin. On this state of affairs, you possibly can entry the “Settings” choice out of your Ring smartphone app and choose the “Computerized Chime Detection” choice. 

As soon as the app picks up your doorbell chime, exit the app and check out ringing the doorbell to make sure the chime is now operational. 

4. Test Alexa doorbell configuration

In the event you’ve set your Amazon Alexa audio system to make an announcement when somebody’s on the door your mechanical chime could also be going through difficulties because of interference from Amazon Alexa.

To resolve this downside, log in to your Alexa app, search out of your doorbell in “Gadgets” and click on on it. When you’re on the units web page, search for the “Doorbell Press Bulletins” button and switch it off. 

We’re not solely positive in regards to the cause behind this interference; possibly the app wants an replace. Regardless of the case could also be, switching off the bulletins button usually takes care of the issue. 

5. Test and reset energy to the doorbell circuit

If not one of the earlier options have labored for you, you possibly can try to reset the doorbell circuit’s energy. Whereas this step could not all the time work, it’s price a attempt. 

Forcing the doorbell to reboot can typically deal with no matter is inflicting the mechanical chime challenge. Checking the circuit-breaker for a visit or a fault situation can also be a good suggestion.

6. Double examine {hardware}, set up and wiring

Earlier than contacting Ring’s assist group, your final resort is to double-check all of the {hardware}, set up process, and wiring. Generally, voltage is a matter behind your indoor doorbell not ringing appropriately. 

The Ring doorbell can draw energy from the 16V AC energy transformer that your mechanical chime makes use of. Nevertheless, you possibly can face difficulties when your indoor chime begins drawing an excessive amount of energy. You’ll be able to remedy this downside by putting in the Professional Energy Equipment V2 to make sure your Ring doorbell receives enough energy.

Or, you possibly can try to exchange your previous transformer with a transformer with 16V AC and at the very least 30VA (40 VA max). Don’t use a transformer meant for backyard lights, halogens, or a DC energy provide.

Choice 2: When you’ve got put in the Ring chime

This part focuses on troubleshooting options for customers with a Ring doorbell and chime.

1. Wi-Fi connectivity challenge between doorbell and wi-fi chime

Usually, putting in a Ring doorbell with a Ring chime unit ought to deal with your points. 

However, if the issue persists even after you’ve put in a Ring chime unit, there could also be a Wi-Fi connectivity challenge between the doorbell and the chime. 

Test the chime to see if there’s a blue gentle flashing on the unit. If there may be, which means the chime has misplaced connectivity. Merely reboot the chime unit to deal with this downside.

2. Energy or battery challenge

Another excuse behind your Ring doorbell malfunctioning is inadequate battery life. Sometimes, the battery of your Ring machine ought to final you months, and also you’ll obtain notifications in your smartphone or electronic mail when the battery is beginning to die. 

Nevertheless, the battery of your machine can exit with none warnings in some circumstances. Your battery may also die out fairly quick should you go away the sunshine of the doorbell lit for too lengthy. 

Trickle Cost

Which will appear unusual to you, contemplating the Ring doorbell is hardwired. Nevertheless, the doorbell makes use of the wiring to trickle cost the rechargeable batteries throughout the doorbell. The doorbell itself runs on battery energy. 

Your doorbell’s battery dying out could also be associated to a fault throughout the battery itself, during which case you’ll have to switch them. One other clarification is that your doorbell might not be receiving sufficient energy, during which case you may need to examine your wiring or exchange your transformer with one which has at the very least 16V AC, 30VA (40 VA max), and 50/60Hz. 

3. App configuration is ready to mute/chime snooze

Your Ring doorbell might not be ringing as a result of the correct settings on the app have been disabled. 

To repair this downside, open the Ring app in your smartphone and choose the “Settings” choice. Subsequent, faucet the “Doorbell Equipment Setting” and allow the “Ring my in-home doorbell” choice.

4. Chime quantity could also be set very low

One other attainable trigger behind you not having the ability to hear the doorbell ringing is that you simply’ve set the chime quantity too low. You’ll be able to deal with this downside by accessing the chime’s machine settings through the app and setting the amount a bit of greater.

5. Restart Ring doorbell and chime

You may also attempt restarting your units to repair the issue of your doorbell not ringing. Unplug the facility twine of your chime to restart the machine. 

For the doorbell, you possibly can both press and maintain the button positioned on the aspect of the unit for 30 seconds. If that’s not an choice, it’s also possible to reduce the unit’s energy by turning the breaker off, ready at the very least 30 seconds, and turning it again on.

6. Reset Ring doorbell and chime

To reset your Ring Video Doorbell (first era), find the orange button on the unit, press and maintain it for 20 seconds. If the reset is profitable, you’ll see the unit’s entrance lights flash a couple of instances. 

Give the doorbell a couple of minutes to finish the reset course of. Subsequent, you’ll should set the doorbell to setup mode by urgent the orange button as soon as extra, and that’s it.

In the event you personal one other Ring doorbell mannequin, you possibly can uncover easy methods to reset your unit by clicking right here.

The Verdict

In case your Ring doorbell just isn’t ringing the way in which it ought to, search out troubleshooting directions primarily based on whether or not your doorbell works with a mechanical chime or a Ring chime. 

We advise you to do that as a result of the options to your downside could differ primarily based on whether or not you’ve bought a Ring chime or not. 

Moreover, in case your doorbell doesn’t work even after you’ve tried the related directions, it’s finest to get in contact with Ring’s assist group that can assist you discover a viable resolution.


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